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Lighthouse
Prints Information and Policies
Are you selling
Lighthouse Photographs or Lighthouse Art?
Both, all of the lighthouse prints available for purchases on
this site started with one of our photographers taking a high
resolution photograph. Once the photograph has been post processed
one of our graphic artist draws the photograph using a Wacom
tablet. This process allows our graphic artist to render the
photograph into a digital oil painting compete with brush strokes.
What are my printing options?
All of our prints are available on Kodak Professional ENDURA
Metallic Paper and a museum quality framed canvas in various
sizes. Both products are rated to last over 100 years in a typical
home setting and over 200 years in dark storage, neither product
is intended to be displayed in direct unprotected sunlight.
Kodak ENDURA Metallic Paper uses a proprietary combination of
film laminate layers to produce three-dimensional, outstanding,
lasting images on an ultra-bright background. Its professional
emulsion set provides extreme sharpness, brightness, and color
saturation with an intense black density that increases visual
appeal. This product is sold as a print only, no matting, no
frame.
Museum quality Giclee canvases are printed using the finest
pigments for stunning beauty for the best sharpness, brightness,
and color saturation and intense blacks, our canvases are hand
stretched and framed in a black wood frame.
What Guarantees or Warranties do I have when
buying from Lighthouse Prints?
Lighthouse Prints warranties our Kodak metallic photo paper
and our museum canvases free from manufacture defect, we warrantee
printing to be free from error and defect, and if you are purchasing
a framed canvas we also warrantee craftsmanship of the frame.
All Prints and Canvases have a 1 year replacement warranty.
Warrantee claims from shipping damage are also covered.
Unfortunately we cannot guarantee the colors you see are true
and accurate as each computer will display them slightly differently.
We do not warranty against physical damage unless the printing
or manufacturing process was the cause of damage. We do not
warrantee weather exposure.
If you not happy with your lighthouse print for any reason please
contact us promptly so we can work to resolve your issue. Please
contact prints@lighthouseprints.net
How long will it take for my Lighthouse print
to arrive?
Regardless if order a print or a canvas they are not sent to
the print queue until you complete checkout. Please understand
we are unable to stop your print once in the queue and we cannot
expedite your order to the front of the queue. Orders are processed
first come first served. Depending on how busy we are your print
may be in the queue for as little as a day to as long as 5 days.
Once a print reaches the printer it usually will ship within
48 hours and depending on where we are shipping to could take
3 to 7 days. Please allow 1 to 2 weeks for prints to arrive
from time of purchase.
Once a canvas reaches the printer it usually will ships within
7 to 10 days as the canvas must dry, be stretched and framed.
Please allow 2 to 3 weeks for your canvas to arrive.
If you have placed an order and wish to get an update on your
order please email us at fulfillment@lighthouseprints.net
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